Service to suit your needs.

The support flat rate gives you the opportunity to contact our support team for an unlimited period of time. Our team will be happy to help you resolve errors and problems. At the same time, our support staff will instruct you and your employees on the correct use of our software within this flat rate, so that any problems that may arise can be avoided in advance. We see this as an item of our basic support. However, this does not include services such as training, installations (e.g. connecting hardware, updates, etc.), database customisations, consultations, etc. These can be ordered separately from our support or consulting services. These can be booked additionally with our support or consulting services. Consultancy activities, such as troubleshooting support for issues caused by other service providers or third-party software, are also not an item in our support flat rate and are charged additionally on a time and material basis.

Every company works differently. While our basic version with a support flat rate for enquiries from up to two employees via the support portal is often sufficient for smaller companies in particular, there are textile service companies that would like to make use of add-on services and, for example, have a permanent key account as an additional contact person who knows the individual circumstances on site and can answer questions specifically relating to the company. We offer additional service packages so that we can provide you with exactly the service you need - at no cost for services that you do not use.