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Key Facts
| Company | Wäsche Perle AG |
| Sector | Textil services / laundry |
| Employees | approx. 100-120 |
| Core focus | Hotel industry & gastronomy |
| SoCom solutions | TIKOS, texScan app, texRoute app, texPortal order and inventory |
Transparency at item and container level
for fast information and reliable processes
Administrative workload reduced
through fewer telephone calls and email orders
Containers returned to circulation
instead of being unnecessarily repurchased
Inventories accelerated
through bulk recording of RFID-tagged individual items
At least 50% fewer customer calls
thanks to a digitalised ordering process
Scalable processes
for growth without increasing administrative headcount
Wäsche Perle AG is a long-established Swiss company with several hundred active customers and a continuously rising textile volume. As the company grew from around 3 to 30 tonnes of textile volume per day over roughly 20 years, the requirements of day-to-day operations changed as well. Processes that can still function in smaller structures through experience, lists or direct coordination must, as the business grows, run reliably, quickly and with system support.
Particularly in rental laundry, container logistics, recurring orders and coordination between administration, production, delivery and the customer, it became clear over the years that without a central data base and digitally supported processes, the workload increases disproportionately.
This is exactly where Wäsche Perle AG took action and needed a solution that not only collects information, but makes it usable in day-to-day operations.
Even before its growth phase, Wäsche Perle AG was confronted with these questions, which became increasingly important as customer numbers increased and process complexity grew
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Where is a specific textile item located?
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Which container belongs to which customer?
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What information do employees in production, logistics and administration need?
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How can orders and stock enquiries be handled efficiently?
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How can knowledge from being lost in people’s heads, Excel lists or telephone notes be prevented?
At the same time, customer service needed to be improved without administrative effort increasing at the same rate. The objective was therefore not only greater digitalisation, but above all a scalable organisation that grows along with the company.
- Unique identification of textiles
- Digital recording of movements
- Basis for traceability
- Classification into specific process steps
- Linking with customer, container and route information
- Use in administration, production and delivery
- Real-time transparency
Decisions based on real-time data instead of assumptions.
An RFID chip only carries an identifier. It is only through TIKOS that this becomes meaningful information within a process context. In this way, a technical identification is transformed into an operational decision-making basis that delivers real business value.
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Knowledge in the system instead of in individuals’ heads
- Less dependence on individual employees
- More up-to-date information
- Faster ability to provide information
- Better onboarding and process reliability when staff changes occur
- More reliable workflows even when day-to-day operations change
A decisive building block for stability, especially for growing companies.
Learn more about this in our blog article
"Knowledge belongs into the system – not in people’s heads"
Reduce losses
Through the bulk recording of RFID-equipped individual items, inventories could be significantly accelerated, and even supposedly lost textiles could be identified and returned more easily. This saves time, reduces staffing requirements and lowers costs.
Stabilise processes
Through container recording, unnecessary roll containers at customer sites could be identified and returned to the laundry circulation cycle. This saves on new purchases and increases container availability in ongoing operations.
In addition, excessive numbers of containers at customer sites can be invoiced automatically.
Support customers more professionally
Stocks, inventories and container stocks can be analysed and managed more precisely and, where required, billed correctly as well.
Keep administration manageable
By optimising the ordering process, customer calls have been reduced by at least 50%. This leads to noticeable savings in administration while at the same time improving process quality.
This also changes external perception: the laundry is no longer seen as a black box, but as a modern, transparent and well-organised service partner.
Today, Wäsche Perle AG can, among other things, track:
- whether an item is with the customer or in the laundry,
- how often it has been washed,
- since when it was last read,
- which customer or container it is assigned to,
- and which follow-up actions arise from this.
„Today we can show our customers exactly how often an item has been washed and where it is located. You would not have expected that from a laundry in the past.“ Lukas Röthlisberger, Managing Director, Wäsche Perle AG
Introduced step by step, grown sustainably
An essential point of this success story is that Wäsche Perle AG did not introduce its solution as a rigid large-scale project. Instead, the digital process landscape was built up and expanded in line with actual requirements. The company started with the TIKOS basic programme and TIKOS container management and supplemented the solution over time to match its own stages of development.
This gradual development is a decisive aspect of software selection for many companies. It shows that investments are worthwhile not only when everything is implemented immediately in one go, but also when a solution is capable of growing along with the business.
Wäsche Perle AG chose exactly this path and today benefits from a system landscape that has grown with the company both organisationally and technologically.
„With SoCom, we were not only able to grow — we were able to grow in a structured way.“ Lukas Röthlisberger, Managing Director, WäschePerle AG
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